FAQ
We’ve compiled a list of frequently asked questions to provide quick answers and help you navigate your shopping experience. If you don’t find what you’re looking for here, please feel free to contact us.
1. What types of furniture do you offer?
At Usafurni, we offer a wide range of furniture, including living room sets, dining tables, beds, storage solutions, and more. Our products are designed to combine style, comfort, and durability to suit various tastes and needs.
2. Do you offer customization or personalization?
Currently, we do not offer customization or personalization services. All of our products are designed and manufactured to meet high standards of quality and design, ensuring you receive a product that is both functional and stylish.
3. How do I place an order?
Placing an order is simple:
- Browse our online catalog and select the item you wish to purchase.
- Choose the quantity and any available options (e.g., color, size).
- Click "Add to Cart."
- Proceed to checkout, enter your shipping and payment information, and confirm your order.
You will receive a confirmation email with your order details.
4. What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Apple Pay & Google Pay
- Bank Transfers (for larger orders)
5. Do you offer free shipping?
Yes, we offer free shipping domestically within the United States and internationally to the United Arab Emirates. Orders typically arrive within 7 to 15 business days after processing.
6. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your package’s journey from our facility to your doorstep.
7. What is your return and refund policy?
You can return your purchase within 30 days of delivery for a full refund, provided the item is in its original condition and packaging. Please refer to our Return and Refund Policy for more details. If you received a defective or incorrect item, please contact us immediately for a replacement or refund.
8. How do I care for my furniture?
Proper care is essential to maintain the beauty and longevity of your furniture. Please refer to our Care & Instructions page for detailed guidelines on cleaning and maintaining different types of furniture.
9. What should I do if my order arrives damaged?
If your order arrives damaged, please contact us immediately with photos of the damage and your order number. We will work with you to resolve the issue as quickly as possible, whether that means issuing a refund, sending a replacement, or arranging for repairs.
10. How can I cancel or modify my order?
Orders can be canceled within 24 hours of placement for a full refund. After this period, cancellations or modifications may not be possible, or a restocking fee may apply. Please contact our customer service team as soon as possible if you need to cancel or change your order.
11. Do you offer warranties on your furniture?
Yes, we offer a limited warranty on all our furniture products. The warranty covers manufacturing defects and does not include normal wear and tear, misuse, or damage caused by improper care. For more details, please review our Warranty Policy.
12. How do I contact customer service?
If you have any questions or need assistance, our customer service team is here to help. You can reach us by:
Phone: +1 2029671641
Email: support@usafurni.com
